FAQ
Questions, answered plainly.
Orders & products
Can I buy online?
No — this site is a display catalog with no cart or checkout. Note the product names you like and contact us with questions.
Where are you located?
OakStone Home Supplies A LLC operates from 664 Sackman St, Brooklyn, NY 11212, USA. Reach us at bivines@oakstonehomesupplies.com or (201) 616-6828, Mon–Fri, 9:00 AM – 5:00 PM ET.
Do you list prices or stock levels?
No. The catalog shows names, uses, and specs only. Contact us for availability questions.
How do I ask about a product?
Use the contact form or email bivines@oakstonehomesupplies.com with the department and product name.
Text messages
What texts will I receive?
Order confirmations, shipping and delivery updates, plus restock alerts, new arrivals, seasonal offers, coupons, and job opening alerts (see open roles). See SMS Terms.
How often will you text?
Message frequency varies with your orders and the offers you ask about.
How do I stop or get help?
Reply STOP to opt out at any time, or HELP for help. You can also write to bivines@oakstonehomesupplies.com. Message and data rates may apply.
Is consent required to buy or contact you?
No. Consent is not a condition of purchase or service, and the subscription form submits with or without the SMS checkbox.
Do you share my mobile number?
No. Your mobile information will not be sold or shared with third parties for promotional or marketing purposes. See our Privacy Policy.